Data Updates

Why subscribe?

Markets are constantly evolving. In order to keep up with the changes your trading systems need to be backtested regularly against the most current data. The easiest way to keep your data up to date is to subscribe to our data update service.

After placing an initial order and downloading our data, you can keep it up to date by subscribing to our daily, weekly and monthly historical data update service and update your existing data files with all the changes that are missing. Updates are provided via the Internet every day after the market closes.

How can I cancel a subscription?

Cancellation process is very simple and you are free to cancel an existing subscription whenever you want.

All orders on our web site are handled by ShareIt! and Digital River, leaders in electronic product distribution. When you purchase any product with them, you are automatically getting access to a password-protected "My Account" area of their web site. From there, you can check the details of your subscription and cancel it directly. Furthermore, you can also contact the share-it! Customer Service Team to request a cancellation of the subscription. You can contact us directly to cancel or make changes to your subscription. Please e-mail us at least 48 hours before the next billing date.

Should I wait until the beginning of the next month before subscribing?

No. Update services are renewed automatically on a monthly basis. Charges are made every 30 days starting with your initial order date - not when the calendar month changes. You can sign up towards the end of a calendar month and still get a full 30 days value.

How secure is the order process?

Our order process is 100% secure and is powered by ShareIt! and Digital River, leaders in electronic product distribution. All your private information is sent encrypted over the Internet via a secure connection.

ShareIt! and Digital River are committed to ensuring data security, fraud protection, virus free transactions, and superior customer service. That is why it is absolutely secure to purchase our software. For more information, please see this web page.

Which payment types can I use for subscriptions?

All payment types currently available with ShareIt! can be offered for subscriptions. Payment types will include credit and debit card, wire transfer, check and cash payment.

What happens when the first rebilling is due?

If you have chosen to pay for the original order with a credit or debit card, ShareIt! will automatically send an e-mail to remind you of the upcoming rebilling for this subscription. If the rebilling amount is successfully charged to the card, you will be able to continue using the product without interruption. If you have chosen to pay by wire transfer, check or cash, you will receive payment notification in time before payment is due. This invoice mail contains all relevant payment information.

What happens when the credit or debit card has been successfully charged (or when the payment has arrived)?

Following payment, you will receive your invoice and payment confirmation via e-mail and can continue to make use our subscription products.

What happens if the credit or debit card cannot be successfully charged or if no payment arrives?

Before the start of the next billing period you will receive a rebilling notification, informing that the unit price for the next subscription period will be charged to your card. If this automatic attempt to charge a credit/debit card fails, you receive an e-mail informing that charging the card was not possible or not effected and that the subscription has therefore been cancelled.

What happens if payment arrives later?

If payment arrives after the due date, you receive a mail, informing that the subscription has been reactivated and that you can therefore make use of the subscription product again.

Does the subscription resume with a new valid date?

Yes, the subscription is reactivated on the date that payment was made. This is the date used for calculating future rebilling.